Website & Standard FAQ

1. How to sign up to order

You do not have to sign up to order, but we’ll need your email address to send you digital proofs & an invoice. You can opt in or out of special email offers by checking the “Keep me up to date on news and exclusive offers (un-click to opt out)” box.

To view your order history go to “My Account” or https://ocbusinesscards.com/account and enter the email address used to place your previous order. You’ll be sent an email with a link for you to view and reorder products you’ve previously purchased.

2. Information needed to place your order

Your email address, full name, phone number, billing address, shipping address (if applicable), and paypal info or credit/debit card number is needed if you process a payment through our website.

We DO NOT keep credit/debit cards on file if your order is processed through our website or paypal, but you’re welcome to call and speak with a representative in our accounting department if you would like to leave a card on file.

3. Product Templates

Product templates are available from the Templates page of our website. File specification, templates and file upload options are also available on our individual product pages. All our templates are free to download as many times as you want. EPS templates are available for people who use illustrator and we also have JPG templates for all other programs.

4. Setting up artwork

We recommend that all graphics are created in a vector-based program and any fonts used should be larger than 6pt. All font files and rasterized images should be flattened or included with the submission of your artwork. Please ensure you use the proper bleed recommended or templates available on each product page and size your artwork at 300 DPI in CMYK mode. Final artwork should be submitted as a high resolution and layered .pdf, .ai or .psd file.

You can also find detailed information on common issues and design tips on our Templates and Design page.

5. Other Acceptable File Types

A layered, flattened and vectorized .pdf, .psd or .aI is preferred. We can also accept flattened .pdf jpg, jpeg, tif, tiff, eps, and png files “as-is”.

Some .PSD and .AI working file types and could cause unexpected issues with your prints. You can easily convert these files to our recommended file type: .PDF | 300 DPI | CMYK Mode and flattening all text and images.

6. Digitizing a Printed Sample

All orders must be processed with a digital copy of your design, even if you have a printed sample. If you don't have a digital copy we will be happy to help replicate your product as closely as possible, additional fees apply.

7. Submitting artwork

All orders must be processed with a digital copy of your design (artwork). File specification, templates and file upload options are available on our individual product pages. If you provide us with your own copy we can do a free file check by emailing us the artwork prior to placing your order.

The file check is to ensure the artwork is in the best resolution and is optimal for printing. This does not include verification of your information, checking for spelling or grammar or guarantee of anything above and beyond our stated terms and conditions.

If you are submitting your order to print “as-is”, without a file check or against a representative's recommendations then we will consider the job “experimental” and the final product will not be eligible for a complimentary reprint or refund for any issues that may arise. This includes but is not limited to spelling & topography errors, color issues or any other errors related to the artwork.

8. We can Design Your Product

Digital orders are typically completed within 1-3 business days. Printing takes additional time depending on the product.

Some products may include a complementary design with or without promotion.

9. Splitting Sets

We do not split sets (any variation of artwork). If you’re ordering more than one set you need to add each set and quantity per set individually, as all products incur their own setup fees.

10. Placing an Order

We have several ways for you to place an order including: by phone, text, email, U.S. mail, on our website and by appointment at our main office in Costa Mesa.

11. Custom Estimate / Product Not Listed

We have an estimating service that will check to see if we can do the job, and if we can, we’ll give you a price within 1-2 business days. Send an email to estimates@socalbusinesscards.com or call us at (714)948-0588 and we’ll be happy to discuss the details of the estimate.

12. Shipping Options

Our website includes shipping to the continental US. If you need shipping to Alaska, Hawaii or outside the United States please contact us prior to placing an order. VAT charges may be applied and will be charged to the receiver.

Some packages in Southern California may be hand delivered

13. Turnaround Times and Status of Your Order

You can find the turnaround time options for all products on the individual products page. Most products complete within 3-5 business days, this does not include weekends or holidays specified on the production schedule page of our website.

You can also send an email to orders@socalbusinesscards.com or call us at (714)948-0588 and we’ll give you an estimated completion date.

Shipping orders arrive within 1-3 business days, but can take up to two to three weeks if there are any delays. If you are having your product shipped outside of California there may be additional wait time.

14. Contact SoCal Business Cards

We have many ways you can contact the SoCal Business Cards customer support team.

Phone or text: (714)948-0588

Email: sales@socalbusinesscards.com

Contact Form: https://socalbusinesscards.com/contact

15. Problems with a Printed Job

We provide multiple ways to get your problem solved quickly.

Report A problem with your order: https://socalbusinesscards.com/support

Email: customersupport@socalbusinesscards.com

Call or Text: (714)948-0588

You will be asked to provide one or more of the following for the order in question before we can issue a reprint request: digital images via email, printed samples via mail, or return of the original order to our main office (a return label will be provided to you for shipping orders).

***What's the difference between gloss, matte & Uncoated?***

The texture of Uncoated is rough like standard paper and can be written on, Matte has a semi-shine and can also be written on. Gloss and UV Gloss have a high shine and are hard to write on. See the picture provided below.