Shipping Policy

SHIPPING FAQ

1. Does SoCal Business Cards offer shipping for all products?

Standard USPS and UPS shipping can be added to your purchase at checkout, and this includes shipping to the continental US. If added, we will provide you with a tracking number after purchase. For bulk orders or special shipping requirements, please contact us before or after placing your order for pricing options.

2. Does SoCal Business Cards ship to PO Box addresses?

Yes, we ship to PO boxes if shipped via USPS by request. Private carriers like UPS generally do not deliver to PO boxes. Note that USPS has size and weight restrictions for packages. If a package exceeds these limits, USPS will hold it for 10 business days before returning it to the sender.

3. Does SoCal Business Cards offer split shipments for the same order?

Yes, we can ship one order to two different addresses upon special request. Additional fees may apply.

4. Can SoCal Business Cards drop ship a package to my customer?

Yes, we can drop ship a package to your customer. Please call (714) 948-0588 or email us at shipping@socalbusinesscards.com for confirmation. Ensure you provide this information before or after placing your order; otherwise, the package will be sent with our own branding.

5. Does SoCal Business Cards offer a pricing or weight guide for shipping?

We do not provide a pricing or weight list. Shipping costs are determined by our online system at the time of purchase. For a free shipping quote on any products, please contact us.

6. What type of shipping services does SoCal Business Cards use?

We use UPS and USPS to ship packages, and USPS for EDDM and Direct Mailers. Standard shipping can be added to any product on our website. For rush or special shipping requirements, please contact us before making a purchase to discuss pricing and availability.

7. Can I use my own shipping account?

Yes, you can use your UPS account by entering your account number and zip code in the comments box during the delivery stage and selecting “pick up” to avoid our shipping charge. A tracking code will be provided once your order is completed. If your account does not qualify, you may need to pay additional shipping fees or pick up from our main office.

8. Does SoCal Business Cards provide special boxing if requested?

All orders are shipped using our standard double corrugated boxes.

9. Does SoCal Business Cards combine shipments?

Yes, we can combine shipments for multiple products or bundle orders. For bulk or multi-product orders, please contact customer service to arrange this.

10. Does SoCal Business Cards provide shrink wrapping?

We do not offer shrink wrapping as a service.

11. If I am outside the US and Canada, am I responsible for paying the custom fees (e.g., taxes, duties, etc.) on shipping?

Yes, all international customers are responsible for paying custom fees (e.g., taxes, duties, etc.) upon receipt of the order. SoCal Business Cards will only charge for shipping fees.

12. Why hasn’t my package arrived or why is my address not applicable for shipping on your website?

Our website uses an Address Verification system to ensure accuracy depending on the carrier. Please ensure the address is correctly spelled, abbreviated, and includes the correct suite, unit, street number, and zip code. Packages returned or re-routed due to an incorrect address will incur reshipment fees at the customer’s expense.

13. Can I be charged a UPS Address Validation fee?

Yes, if the address provided is not valid or complete, UPS and USPS may attempt to find the correct address and deliver the package, which may result in an address correction fee of $10 - $20.

14. How do I track my packages?

A tracking number will be provided once your order has shipped. You can use the tracking number to check the status on the UPS or USPS website. For assistance, call (714) 948-0588 or email us at shipping@socalbusinesscards.com.

15. How do I request service changes?

If your order has not been processed, you can request changes to your shipping method by calling (714) 948-0588 or emailing us at shipping@socalbusinesscards.com.

16. Is delivery guaranteed on a specific day?

We do not offer day-definite delivery guarantees but strive to provide the most accurate estimated delivery date available.

17. What happens if a package can't be delivered to an address and is returned?

For standard orders, UPS and USPS will return the package to our main office or production facility. You will be responsible for additional shipping fees to resend the package or can pick it up from our main office. For drop-ship orders, returned packages will be sent back to the sender, and a return-delivery fee will apply.

18. If I want to pick up my order after my package has been returned, what are my options?

You may pick up your order from our main office by appointment or use our pickup lockers, which are available during normal business hours for up to one week. Production sites are sterile and not open to the public. If no response is received within 90 days after a returned order notification, the order will be recycled without reprints or refunds.

19. What happens if my order is lost or arrives damaged?

We will not issue reprints or refunds beyond the claim amounts provided by UPS ($100.00) and USPS ($50.00). We will file the claim on your behalf for lost or damaged packages. Higher insurance coverage can be requested for an additional fee; please contact us before ordering if you need this option.

20. Who holds responsibility for incorrect shipping information (e.g., incorrect details, additional fees, refused delivery, etc.)?

SoCal Business Cards holds no liability for shipping errors. By placing an order, the customer agrees to assume financial responsibility for:

• Orders refused at delivery or undeliverable orders (reshipping at the customer's expense if requested).
• Packages delayed, lost, or returned due to incorrect address information provided by the customer (additional fees apply).
• Delays due to inaccurate customer-provided information.
• Higher charges resulting from incorrect customer information.
• Delays caused by shipping company issues, weather, customs, labor disputes, or other uncontrollable circumstances.
• Unnotified delays, losses, or damage.
• Orders released without obtaining a signature.

SHIPPING POLICY AND GUIDELINES

Last Updated: November 1, 2024

At SoCal Business Cards, we prioritize the timely and secure delivery of your orders. Our Shipping Policy outlines our terms and conditions for shipping to ensure transparency and a seamless experience for our customers. By placing an order, you agree to the following policies.

• Shipping Options and Services

We offer several shipping options through trusted carriers, including FedEx and UPS. Our default method is Standard Shipping, which is ground service. Shipping rates are calculated based on carrier rates and will be displayed during the ordering process. You may choose an alternative shipping method if available.

• Time-Sensitive Orders

For time-sensitive or dated materials, we recommend selecting an expedited shipping service and ordering well in advance. Standard Shipping is not guaranteed for a specific delivery date, and delays can occur. For such needs, avoid relying solely on standard delivery timelines.

• Shipping Charges and Additional Fees

Shipping charges are based on carrier rates, which may vary. Saturday delivery is available for an additional fee; please contact our shipping department for details. All orders are shipped FOB shipping point, meaning ownership and risk transfer to you once the carrier receives the package. If you opt for pick-up or local delivery, ownership transfers at the point of receipt.

• Delivery Estimates

While we aim to meet delivery estimates, actual times depend on the selected method and destination. Third-party carriers are used, and thus we cannot guarantee specific delivery dates. Shipping times are in addition to the production turnaround times selected when placing the order.

• International Shipping

We do ship internationally; however, costs and times will be calculated separately. All international pricing is in USD and includes product and shipping costs only. Customs duties and additional international fees are your responsibility. We may refuse to ship to certain destinations.

• Production Site and Changes

Orders are typically processed at the most efficient production site. However, due to circumstances like equipment failure or natural disasters, the production site may change, which may affect shipping times. Any changes will be communicated as needed.

• Multiple Orders and Group Shipping

Each product ordered will typically be shipped separately and charged individually unless otherwise indicated. Group shipping is available for certain product lines under specific conditions outlined in the product details.

• Shipping Address and Responsibilities

Ensure your address is accurate and includes a contact number. Delays due to address errors are your responsibility. Orders not delivered due to customer refusal or errors will incur additional fees for reshipping or return handling.

• Administrative Fees

Address changes after order placement may be subject to a fee of at least $16.20, plus any increased carrier charges.

• Disclaimer on Delays

We strive to meet our estimated schedules, but delays due to technical issues, weather, or events beyond our control do not qualify for cancellations or refunds. Factors beyond our control include natural disasters, customs issues, strikes, or transportation disruptions.

• Residential Deliveries

Residential deliveries may not require a signature. Contact Customer Service if a signature is necessary.

Approximate Standard Shipping Times From: Costa Mesa, CA (92626)

Please add extra days to your estimated production completion times and estimated delivery times where applicable.

UPS

For the complete UPS operation schedule, click here.

USPS

For the complete USPS operation schedule, click here.