Last Updated: September 5, 2025

Welcome to our Shipping Policy & FAQs. This page explains how we ship, typical delivery times, drop shipping, address validation, international considerations, and how to reach us. We primarily ship via USPS, and may use UPS when it offers a lower rate or faster service for your destination. Local pickup is available at our Costa Mesa location. For production defects and refund rules, please see our Return & Refund Policy.

1) General Shipping Options

  1. Do you ship all products?
    Standard USPS or UPS shipping can be added at checkout within the continental US. Tracking is provided after your order ships. For bulk orders or special shipping requirements, email shipping@socalbusinesscards.com.
  2. Do you ship to PO Boxes?
    Yes, by request via USPS. Private carriers like UPS generally cannot deliver to PO Boxes. USPS may hold oversized/overweight packages for up to 10 business days before returning them.
  3. Split shipments?
    Yes—upon request we can ship one order to two different addresses. Additional fees may apply.
  4. Drop shipping to my customer?
    Yes—we can drop ship to your customer. Please call (714) 948-0588 or email shipping@socalbusinesscards.com for confirmation and provide instructions before or immediately after placing your order. Otherwise, packages may ship with our standard branding.
  5. Pricing/weight guide?
    Shipping is calculated at checkout. For a free quote or special requests, email shipping@socalbusinesscards.com.
  6. What services do you use?
    USPS and UPS for parcels; USPS is used for EDDM and direct mail where applicable. For rush or special services, contact us before ordering.
  7. Use my UPS account?
    Yes—enter your UPS account number and ZIP in order comments during delivery stage and choose “Pick up” to avoid our shipping charge. If your account does not qualify, additional fees may be required or you may pick up at our office.

2) Packaging & Handling

  • Boxing: We ship in standard double-corrugated cartons.
  • Combine shipments: We can bundle/merge shipments when feasible; contact us to arrange.
  • Shrink wrapping: Not offered at this time.

3) Business Cards — Flat-Rate Shipping (by weight)

These rates reflect our current practice for business cards (US domestic). Other product types will display shipping at checkout.

Weight Range (lbs) Rate per Order Covers
0.50 – 3.00 $10 100× / 250× / 500×
3.01 – 5.00 $15 1,000×
5.01 – 15.00 $25 2,500×
15.01 – 25.00 $40 5,000×
25.01 – 50.00 $70 10,000×
50.01 – 60.00 $85 (optional) Heavier mixed orders
60.01 – 80.00 $100 (optional) Oversize mixed orders
  • Approximate examples: 100× (~1 lb) → $10; 250× (~2 lb) → $10; 500× (~2.5 lb) → $10; 1,000× (~5 lb) → $15; 2,500× (~15 lb) → $25; 5,000× (~25 lb) → $40; 10,000× (~50 lb) → $70.
  • GMC: Our Merchant Center may show a baseline rate (e.g., $10) while we finalize weight tiers; you will be charged the lower of the two when applicable.

4) Order Processing & Production

  • Starts after final proof approval. Approvals after business hours roll to the next business day.
  • Time-sensitive orders: Choose expedited shipping and order early. Standard services are not day-definite.
  • Production site flexibility: We may shift to another facility due to equipment outages, natural disasters, or logistics. We will communicate if there’s a meaningful impact.

5) Shipping Timelines & Holiday Schedules

Approximate USPS and UPS domestic transit times from Costa Mesa, CA

6) Address Accuracy, Validation & Reshipments

  • Why an address may not validate or “qualify”: Our site uses carrier address verification. Ensure correct spelling/abbreviations and include suite/unit, street number, and ZIP.
  • Address validation fees: UPS/USPS may attempt to correct incomplete/incorrect addresses and assess an address correction fee of about $10–$20.
  • Return-to-sender (standard orders): If undeliverable, UPS/USPS will return the package to our main office or production facility. You are responsible for additional shipping fees to resend, or you may arrange pickup from our office.
  • Return-to-sender (drop-ship orders): Returned packages go back to the sender of record (which may be you); a return-delivery fee may apply.
  • Pickup after a return: You may pick up at our main office by appointment or use our pickup lockers during normal business hours for up to one week. If no response within 90 days after a returned-order notification, the order is recycled (no reprints/refunds).
  • Administrative change fee: Address changes after placement may incur at least a $16.20 admin fee plus any carrier increases.

7) Tracking, Service Changes & Delivery

  • Tracking: Provided via email after shipment; you may also use USPS Informed Delivery or UPS My Choice.
  • Service changes: If your order is not yet processed, request changes via shipping@socalbusinesscards.com or (714) 948-0588.
  • Delivery dates: We do not offer day-definite guarantees; we’ll provide the most accurate estimates available.
  • Signature: Residential deliveries may not require a signature. We may add Signature Required at our discretion for high-value or multi-box shipments (contact us to request this service).

8) Lost/Damaged Shipments & Limits of Liability

  • Carrier claims: We’ll file the claim on your behalf. Standard claim coverage: UPS up to $100; USPS up to $50. Higher insurance can be requested before ordering (additional fees apply).
  • No liability for: refused deliveries; incorrect addresses; delays due to weather, customs, labor disputes, or carrier issues; orders released without signature when signature not requested.
  • FOB shipping point: Ownership and risk pass to you once the carrier receives the package (for shipped orders). For local pickup, ownership passes upon pickup.

9) International Shipping

  • International pricing is in USD and covers product and shipping only. Customs duties/taxes/fees are the recipient’s responsibility. We may decline shipment to certain destinations.

10) Multiple Orders, Group Shipping & Returns

  • Products in the same cart may ship separately unless specified. Group shipping is available for certain lines—see product details or contact us.
  • For defective items and return windows, see our Return & Refund Policy.

Frequently Asked Questions

Do you offer local pickup?

Yes—pickup is available at 1055 El Camino Dr., Suite F102, Costa Mesa, CA 92626. We’ll notify you when it’s ready; bring your order number and a photo ID.

Do you ship to PO Boxes?

USPS can deliver to PO Boxes. UPS cannot—please use a street address if shipping UPS.

Can you drop ship to my client?

Yes. Email shipping@socalbusinesscards.com with their address and any packing slip instructions before or immediately after placing your order.

How do I track my package?

We send tracking by email once shipped. You can also use USPS Informed Delivery or UPS My Choice to manage delivery options.

What if my shipment is delayed or lost?

Carrier delays may happen (weather/volume). If a package appears lost, contact us so we can open a trace and file a claim as needed.

Can you split shipments for the same order?

Yes, we can ship one order to two different addresses upon special request. Additional fees may apply.

Do you combine shipments?

Yes, we can combine shipments for multiple products or bundle orders. For bulk or multi-product orders, please contact customer service to arrange this.

Can I use my own shipping account?

Yes, you can use your UPS account by entering your account number and ZIP code in the comments box during the delivery stage and selecting “Pick up” to avoid our shipping charge. A tracking code will be provided once your order is completed. If your account does not qualify, you may need to pay additional shipping fees or pick up from our main office.

Can I be charged a UPS Address Validation fee?

Yes, if the address provided is not valid or complete, UPS and USPS may attempt to find the correct address and deliver the package, which may result in an address correction fee of $10–$20.

Is delivery guaranteed on a specific day?

We do not offer day-definite delivery guarantees but strive to provide the most accurate estimated delivery date available.

What happens if a package can’t be delivered and is returned?

For standard orders, UPS and USPS will return the package to our main office or production facility. You will be responsible for additional shipping fees to resend the package or can pick it up from our main office. For drop-ship orders, returned packages will be sent back to the sender, and a return-delivery fee will apply.

If I want to pick up my order after it’s been returned, what are my options?

You may pick up your order from our main office by appointment or use our pickup lockers, which are available during normal business hours for up to one week. Production sites are sterile and not open to the public. If no response is received within 90 days after a returned order notification, the order will be recycled without reprints or refunds.

Contact & Support

Call/Text: (714) 948-0588
Email: shipping@socalbusinesscards.com
Address: 1055 El Camino Dr., Suite F102, Costa Mesa, CA 92626 (US)