Printing Errors
We will issue a complementary reprint 100% guaranteed if your product experiences any printing errors that can occur during the production process including: cutting errors¹, color issues², spots on job³, finishing issues⁴, coating issues⁵, missing/blurry images & font⁶, incorrect or missing bindery & scoring⁷, short quantities⁸ and damaged packages⁹ within 30 days of completion of your order.
• Cutting errors¹ are limited to cuts rotated incorrectly or over our tolerance of 1/16". We try our best to cut every product as accurately as possible, but because most products are printed in large batches we can not guarantee every individual piece will cut exactly as anticipated. We also do not recommend any borders, as they can make slight shifts very noticeable.
• Color issues² & spots on job³ refer to errors caused by low ink coverage or by machinery such as bad printing heads, worn feeders, damaged printing plates, etc. We use state of the art equipment and try our best to provide consistency on every project, but we DO NOT honor reprints for jobs that do not perfectly match previous jobs from us or other companies. We can attempt to color match to our best ability but our tolerance for color shifting is around 5%. Depending on the circumstances, jobs under quantities of 500x may be printed digitally instead of offset at our discretion. It is recommended that you contact us before placing your order if there is a print process your job requires such as: digital, offset, spot color, pantone, thermography, etc.
• Finishing issues⁴ include spot uv, hot (pressed) and cold (aquafoil) foil, raised clear (spot uv) & foil, embossing, thermography, colored edge, special ink & printing requests, etc. Typically, these jobs require the product to be run several times for printing, coating & finishing and because of the process we have a tolerance for shifts of 1/16” - 1/32”. Products that exhibit significant shifts or errors beyond this will be considered for reprint, but because a majority of the cost of these jobs are for machinery and setup (approximately 30-60%) we do not offer full refunds under any circumstance.
• Coating issues⁵ are limited to products with a laminate such as uv gloss, raised spot uv or foil, aqueous coating, silk or velvet laminates, etc. There are rare occasions when the laminate will not adhere to the stocks or will start to peel away because of issues like spoiled laminate or improper heating, etc. We will honor reprints for these issues up to 45 days after the completion of your order as lamination issues tend to develop over time.
• Missing or blurry images⁶ can be caused on our end with production setup, but it is extremely rare that errors of this nature occur on the printing side and are most likely the cause of the file setup. We recommend that all graphics are created in a vector-based program and any fonts used should be larger than 6pt. All font files and rasterized images should be flattened or included with the submission of your artwork. Please ensure you use the proper bleed recommended or templates available on each product page and size your artwork at 300 DPI in CMYK mode. Final artwork should be submitted as a high resolution and layered .pdf, .ai or .psd file. Any images or fonts included beyond our recommendation, not flattened into the print-ready artwork or rasterized will not qualify for a reprint if the final product is blurry or illegible.
• Incorrect or missing bindery & scoring⁷ is limited to products with this feature such as catalogues, booklets, calendars, envelopes, flyers, letterhead, etc. Reprints may be issued for errors of this nature but must be considered on a case-by case basis. Our current tolerance for shifting on bindery and scoring is 1/16".
• Short quantities⁸ are extremely rare because we typically print 10-25% higher than the quantities for each job than what is listed on our website. Extras may be recycled for test prints & cuts, top sheets may be recycled because of marks from the feeders, or they may be included with the completed order. We do not guarantee any quantity over what your order specifies via website or digital invoice, but in the occasion you are shorted we may issue a partial refund, discount, or partial reprint depending on the circumstances involved.
• Damaged & Lost Packages⁹ are also rare, but do occur. A majority of packages are shipped via UPS which includes damage and loss insurance up to $100.00 or USPS which includes damage and loss insurance up to $50.00. We will file the claim on your behalf, but we will not issue reprint or refunds over your claim amount. Higher insurance is available for additional fees upon special request, please contact us before placing your order if your order requires this option.
We will honor complementary reprints for any jobs that experience any of these issues with over 15-20% of the finished product(s) within 30 days of completion of your order. Completion of your order is the first date your product is available for pick up, this does not start when it is physically picked up. For shipping orders, this is the date the shipping provider provides proof that the package was successfully delivered.
You will be asked to provide one or more of the following for the order in question before we can issue a reprint request: digital images via email, printed samples via mail, or return of the original order to our main office (a return label will be provided to you for shipping orders).
You may be contacted by a representative before we begin production on your order if they feel there is an issue with the artwork prior to printing and you will be given a choice to correct the error or continue as-is. If you choose to continue as-is, or against our representatives' recommendations we will consider the job “experimental” and the final product will not be eligible for a complimentary reprint or refund for any issues that may arise.
The following issues do not qualify for a reprint or refund after your files have been approved for print: topography issues or spelling errors, personal matters such as a last minute change in contact details, customer submission of incorrect information, flattened files submitted in low resolution or rgb web colors, issues with transparency or overprint, “experimental” or as-is projects, and issues related to turnaround time beyond our specified terms.
In rare circumstances we may consider reprints after 30 days but no more than 90 days of the completion date for extraordinary circumstances, at our discretion. If you feel your order qualifies for a complementary reprint please contact us by email and we’ll be happy to further assist you.
File Setup
All orders must be processed with a digital copy of your design (artwork). File specification, templates and upload options are available on our individual product pages. You can upload your artwork using the “File Upload” option on the same page or by emailing us for a file check.
We recommend that all graphics are created in a vector-based program and any fonts used should be larger than 6pt. All font files and rasterized images should be flattened or included with the submission of your artwork. Please ensure you use the proper bleed recommended or templates available on each product page and size your artwork at 300 DPI in CMYK mode. Final artwork should be submitted as a high resolution and layered .pdf, .ai or .psd file.
If you provide us with your own copy we can do a free file check by emailing us the artwork prior to placing your order. The file check is to ensure the artwork is in the best resolution and is optimal for printing. This does not include verification of your information, checking for spelling or grammar or guarantee of anything above and beyond our stated terms and conditions.
If you are submitting your order to print as-is, without a file check or against a representative's recommendations then we will consider the job “experimental” and the final product will not be eligible for a complimentary reprint or refund for any issues that may arise. This includes but is not limited to spelling & topography errors, color issues or any other errors related to the artwork.
Proof / Pre-Printing
You will be sent the final copy of your product in either .pdf or .jpeg format through email or text message and will be prompted to approve or request changes before your design is sent to print. IF YOU GIVE APPROVAL AT THIS POINT WE WILL NOT ISSUE A REPRINT OR REFUND FOR GRAPHIC DESIGN, SPELLING OR TOPOGRAPHY ISSUES/ERRORS. Please note that your layered/editable photoshop (.psd) or Illustrator (.ai) file is available for an additional charge.
Turnaround Times
You can find the turnaround time options for all products on the individual products page. Most products complete within 3-5 business days, this does not include weekends or holidays specified on the production schedule page of our website.
Production turnaround time starts at 9:30am PST Monday through Friday, if your order is placed after 9:29am it will only be considered for printing on the next days batch *No Exceptions*.
Additional finishing options and shipping will increase the overall turnaround time and some products may take up to three full weeks or more to complete. We take all processes into account and offer you the most, we do not offer rush printing or guaranteed completion dates on our products.
Because of circumstances like reprints, shortages of supplies in the industry and Covid-19 some orders may experience delays. We do not offer refunds or replacements for orders that are less than one week late. If your order is more than one week late for any reason please call or email us and we’ll do our best to resolve the issue in a timely manner.
Copyright & Unlawful Use of Images and Other Content
SoCal Business Cards assumes that you have the legal right to the images you provide to us. WE DO NOT VERIFY THAT IMAGES, FONTS, CONTENT OR OTHER GRAPHICS YOU PROVIDE ARE YOURS TO USE LEGALLY. If you have questions about the legality or accuracy of your artwork or content we recommend consulting with a lawyer or professional in the field in question. We will only provide recommendations for printing or design purposes and will not be held accountable for any issues that arise beyond the scope of our terms and conditions.
If you have your product designed by us, you can be assured there will be no issues with the legal use of graphics, images or fonts. We design our own graphics and use fonts & stock images from reputable websites which give us legal rights to redistribute. If we design your artwork, we consider the files to be our intellectual property. We will not distribute the files to any outside source or release design files without compensation and acceptance of our terms and conditions.
Pick Up & Delivery Options
Pick up is available from our main office in Costa Mesa. Shipping can also be added to your order at the time of purchase, or after by calling / emailing your request for shipping. A majority of packages are shipped via UPS which includes damage and loss insurance up to $100.00 or USPS which includes damage and loss insurance up to $50.00. We will file the claim on your behalf for any lost or damaged packages, but we will not issue reprint or refunds over your claim amount. Higher insurance is available for additional fees upon special request, please contact us before placing your order if your order requires this option.
Refunds
If none of the following printing error conditions apply to your order and/or you have not accepted artwork to be sent into production, then we may be able to issue a monetary refund within 30 days after your order has been placed. This can include one of the following:
• Store Credit for 50%-100% of the grand total.
• Cash refund in person for any transactions involving money, a check may also be issued.
• Any online payments incur a 7% non-refundable processing fee (3.5% in & out = 93% refund). This fee is not due to SoCal Business Cards, it is a non-negotiable fee from our Chase® and Paypal® online transferring service for refunds & returns. Partial returns are not exempt and will still incur a fee of 7% of the grand total.
***We do not issue refunds under any circumstance for service/labor based charges such as graphic design, website design, seo services, social media & business management pages, purchase of 3rd party apps, fonts and images, etc.***
Making your payment online requires you to click a box to verify you have read, understand and accept these terms & conditions. Your written or digital Invoice also verifies you acknowledged, read & accepted these terms & conditions and where they can be found for public access.
We will send you several email and phone notifications, with the information you provide, for orders that are due for pickup or returned by UPS. If no arrangements have been made and there is no response for over 90 days then orders will be recycled and will not be applicable for refund or reprint under any circumstances.