Terms & Conditions

Last Updated: September 5, 2025

Welcome to SoCal Business Cards Terms & Conditions. These policies are legally binding and designed to protect both our customers and our business. Please review them carefully before placing an order. By ordering from us, you acknowledge and agree to the conditions outlined on this page, as well as our Return & Refund Policy, Shipping & Payment Policy, and Privacy Policy.

1) General Policies

By placing an order, you agree to the terms and conditions outlined on this page. Customers are responsible for reviewing proofs, ensuring artwork accuracy, and understanding our production timelines, refund rules, and delivery processes. These terms apply to all products and services offered by SoCal Business Cards and may be updated at any time without prior notice.

2) Printing Errors

We will issue a complementary reprint (100% guaranteed) if your product experiences any printing errors that can occur during the production process—within 30 days of completion of your order. Eligible issues are detailed below.

• Cutting Errors
  Cutting errors are limited to cuts rotated incorrectly or over our tolerance of 1/16". We try our best to cut every product as accurately as possible, but because most products are printed in large batches we cannot guarantee every individual piece will cut exactly as anticipated. We also do not recommend borders, as they can make slight shifts very noticeable.
• Color Issues & Spots on Job
  Color issues and spots on job refer to errors caused by low ink coverage or by machinery such as bad printing heads, worn feeders, damaged plates, etc. We use state-of-the-art equipment and aim for consistency on every project, but we do not honor reprints for jobs that do not perfectly match previous jobs from us or other companies. We can attempt to color match to our best ability but our tolerance for color shifting is around 5%. Depending on the circumstances, jobs under quantities of 500× may be printed digitally instead of offset at our discretion. If your job requires a specific process (digital, offset, spot color, Pantone, thermography, etc.), please contact us before ordering.
• Finishing Issues
  Finishing issues include spot UV, hot (pressed) and cold (aquafoil) foil, raised clear (spot UV) & foil, embossing, thermography, colored edge, special inks, etc. These jobs often require multiple passes for printing, coating, and finishing; due to process tolerances we allow shifts of 1/16”–1/32”. Products exhibiting significant shifts/errors beyond this will be considered for reprint. Because the majority of the cost is machinery/setup (approx. 30–60%), full refunds are not offered.
• Coating Issues
  Coating issues are limited to laminated/coated products (e.g., UV gloss, raised spot UV or foil, aqueous coating, silk/velvet laminates). On rare occasions laminate may not adhere or may peel due to stock/laminate/heating issues. We honor reprints for these issues up to 45 days after completion, as lamination issues can develop over time.
• Missing or Blurry Images & Fonts
  These can be caused during production setup, but most often originate from file setup. We recommend vector-based graphics and font sizes larger than 6 pt. Include/flatten font files and rasterized images. Use proper bleed per product template and size artwork at 300 DPI in CMYK. Submit final artwork as high-resolution layered .pdf, .ai, or .psd. Files not conforming to these standards may print blurry/illegible and will not qualify for a reprint.
• Incorrect or Missing Bindery & Scoring
  Applies to products like catalogues, booklets, calendars, envelopes, flyers, letterhead, etc. Reprints may be issued but are evaluated case-by-case. Our tolerance for bindery/scoring shift is 1/16".
• Short Quantities
  Short quantities are rare because we typically print 10–25% over listed quantities. Extras may be recycled as test prints/cuts, top sheets may be recycled due to feeder marks, or included with your order. We do not guarantee quantities beyond what your order specifies. In the rare event of a shortage, we may offer a partial refund, discount, or partial reprint depending on the circumstances.
• Damaged & Lost Packages
  Most packages ship via UPS (damage/loss insurance up to $100) or USPS (up to $50). We will file the claim on your behalf, but we will not issue reprints/refunds beyond the carrier’s claim amount. Higher insurance is available for an additional fee—contact us before ordering if required.

We honor complementary reprints for jobs experiencing these issues affecting over 15–20% of finished pieces within 30 days of completion. Completion = first date your product is available for pickup (not the date picked up). For shipped orders, completion = the carrier’s proof of successful delivery.

3) Reprint & Refund Policy

• Reprint Request Requirements
  Before issuing a reprint request, you may be asked to provide: (a) digital images via email, (b) printed samples via mail, or (c) return of the original order to our main office. (For shipping orders, a prepaid return label will be provided when required.)
• Experimental or As-Is Orders
  If we alert you to a potential artwork issue before production, you may choose to correct the file or proceed “as-is.” If you proceed “as-is” or against our representative’s recommendations, the job is considered experimental and will not be eligible for a complimentary reprint or refund.
• Issues Not Eligible for Reprint/Refund
  Typography/spelling errors after approval.
  Last-minute personal/contact info changes or incorrect customer-submitted info.
  Flattened files in low resolution or RGB web colors.
  Transparency or overprint issues.
  “Experimental/as-is” projects.
  Turnaround complaints outside our stated terms.
• Extraordinary Circumstances
  In rare situations, we may consider reprints after 30 days (but no more than 90 days) from completion, at our discretion. If you feel your order qualifies, email support@socalbusinesscards.com.

4) File Setup & Artwork Requirements

All orders must include a digital copy of your design. File specifications, templates, and upload tools are available on product pages. You can upload via the product page “File Upload” option or email files for a file check.

• Recommended File Standards
  Create graphics in a vector-based program; use fonts larger than 6 pt.
  Flatten/include fonts and raster images; include proper bleeds per template.
  Size artwork at 300 DPI in CMYK.
  Submit high-resolution layered .pdf, .ai, or .psd files.
• Free File Check
  Email your artwork before ordering for a free file check (resolution/printability). This does not include verifying personal information, spelling/grammar, or guaranteeing anything beyond these Terms.
• Experimental or As-Is Orders
  If you submit “as-is” without a file check or against advice, the job is considered experimental and is not eligible for complimentary reprints or refunds for artwork-related issues (including spelling/typography and color issues).

5) Proofs & Approval Process

You will receive a final proof (.pdf or .jpeg) via email or text and must approve or request changes before printing. IF YOU GIVE APPROVAL AT THIS POINT WE WILL NOT ISSUE A REPRINT OR REFUND FOR GRAPHIC DESIGN, SPELLING OR TYPOGRAPHY ISSUES/ERRORS. Layered/editable Photoshop (.psd) or Illustrator (.ai) files are available for an additional charge when we created the design.

6) Turnaround Times

Turnaround options are listed on product pages. Most products complete within 3–5 business days (excludes weekends/holidays shown on our production schedule). Production starts at 9:30 a.m. PST Monday–Friday; orders placed after 9:29 a.m. roll to the next day’s batch (no exceptions). Additional finishing or shipping increases overall time; some products may take up to three weeks or more. We do not offer guaranteed completion dates or rush printing.

Due to reprints, industry supply shortages, or events like COVID-19, some orders may be delayed. We do not offer refunds/replacements for orders less than one week late. If your order is more than one week late, please call or email us and we will do our best to resolve the issue quickly.

7) Delivery & Shipping Policy

Pickup is available from our Costa Mesa office. Shipping may be added at checkout or requested after purchase via phone/email. Most packages ship via UPS (damage/loss insurance up to $100) or USPS (up to $50). We will file claims for lost/damaged packages, but we will not issue reprints/refunds beyond the carrier’s claim amount. Higher insurance is available for an extra fee; contact us prior to ordering if you need this option. See our Shipping & Payment Policy for full details.

8) Refunds

If none of the printing-error conditions apply and your artwork has not been sent to production, we may issue a monetary refund within 30 days of purchase. Possible outcomes include:

• Store credit for 50%–100% of the grand total.
• Cash refund in person (or check) for money transactions.
• Online payment refunds: a 7% non-refundable processing fee applies (3.5% in & out = 93% refund). This is a third-party payment processor fee and is non-negotiable. Partial returns are not exempt and incur 7% of the grand total.
• No refunds for service/labor charges such as graphic design, website design, SEO, social media & business management, purchase of third-party apps, fonts, images, etc.

Online checkout requires you to check a box verifying you have read, understand, and accept these Terms. Your written/digital invoice also confirms acknowledgment.

9) Abandoned Orders

We will send multiple notifications (email/phone) to the contact info provided for orders due for pickup or returned by UPS. If no arrangements are made and we receive no response for 90 days, the order will be recycled and is not eligible for refund or reprint.

10) Copyright & Unlawful Use of Content

SoCal Business Cards assumes you have the legal right to use the images, fonts, and content you provide for printing. We do not verify the legality of your submitted materials. If you have legal questions about your rights, please consult an attorney or legal professional. Our role is to provide printing and design services, and we are not accountable for issues that fall outside of these Terms.

We reserve the right to refuse any order at our sole discretion. This includes, but is not limited to, jobs that contain or promote: pornography or sexually explicit content, violence, hate speech, political extremism, or other content that we deem offensive, unlawful, or otherwise unfit for production.

If you have your product designed by us, you can be assured that the graphics, images, and fonts we use are either licensed, original, or royalty-free. If we create your artwork, those design files are considered our intellectual property. Editable source files are not released to outside parties without compensation and written acceptance of our Terms.

Frequently Asked Questions

Who is responsible for approving proofs?

You are. Production begins only after your final approval. Please double-check spelling, graphics, bleeds, layout, and contact info.

Can you guarantee exact color matching?

No. Process printing includes tolerances and RGB/PMS→CMYK conversion differences. Minor shifts (approximately 5% or less) are normal.

Where can I find product templates?

Templates are available on each product page. We provide EPS for Illustrator users and JPG templates for other programs. All are free to download.

How should I set up my artwork?

Use vector programs when possible. Fonts should be larger than 6pt, artwork sized at 300 DPI in CMYK, and final files in .PDF, .AI, or .PSD. Bleed settings are required. More info is available on our Templates & Design page.

What file types do you accept?

Preferred: layered and vectorized PDF, PSD, or AI. Other accepted formats: JPG, JPEG, TIF, TIFF, EPS, PNG. Please flatten files and convert to PDF when possible.

How do I submit artwork?

Submit files through product pages or email for a free file check. This check only covers resolution, not spelling or color accuracy. Orders placed “as-is” are considered experimental.

Can you split sets?

No. Each artwork variation requires its own order due to separate setup fees.

Do you provide proofs?

Yes. We send digital proofs via email, and nothing is printed until you approve. Hard copy proofs are available on select products for additional fees.

What are your turnaround times?

Most products take 3–5 business days (excluding weekends/holidays). Shipping generally takes 1–3 days, but delays may extend delivery up to 2–3 weeks.

Contact & Support

Call/Text: (714) 948-0588
Email: terms@socalbusinesscards.com
Address: 1055 El Camino Dr., Suite F102, Costa Mesa, CA 92626 (US)