Last Updated: September 5, 2025
At SoCal Business Cards, we’re committed to delivering high-quality custom print products that meet professional standards. Because most items are made-to-order, returns are limited to verified production defects. When a production error is confirmed, we’ll offer a complimentary reprint or a refund per the terms below.
1) Return & Refund Eligibility
- Return Window: Request a return, reprint, or refund within 15 days of receiving your order. For coating/laminate issues (e.g., peeling or delamination), the review window is 45 days from order completion.
- Condition: When returns are requested, items must be returned in their original condition and packaging. We may require the entire order to be returned.
- Custom Work: Custom-printed and personalized items are generally non-returnable unless a production defect is verified.
2) Complimentary Reprints (Defect-Only)
We offer complimentary reprints for verified production issues, including:
- Printing errors: cutting errors > 1/16", color variation > 5%, spots/blemishes, or finishing defects.
- Coating issues: laminate/coating peeling or delamination (within 45 days).
- Image & font issues: missing, blurry, or illegible images/fonts not caused by submitted files.
- Bindery/scoring: incorrect or missing bindery/scoring (evaluated case-by-case).
3) Verification, Photos & Returns
- Contact us at support@socalbusinesscards.com or (714) 948-0588 within the eligibility window.
- Photos for verification: We may request clear photos of approximately 25–50% of the cards to verify the issue.
- Return requirement: We may request the entire original order be returned. For shipped defective orders, we provide a
prepaid return label. For local pickups, you can drop off at:
1055 El Camino Dr., Suite F102, Costa Mesa, CA 92626 (US).
4) Resolutions We May Offer
- Complimentary reprint (rush production available after verification/receipt of returned items, if requested).
- Refund to the original payment method.
- Store credit for a future order.
- Customer-error cases (no returns): While returns/exchanges aren’t accepted for artwork or approval mistakes, we may at our discretion offer a discount on a new order or a refund minus a 7% non-refundable payment processing fee (as referenced in our Terms).
5) Return Methods & Costs
- Defects (our error): We cover return shipping. For shipped orders, we’ll issue a prepaid label (download & print). For local pickups, drop-off is available at our Costa Mesa location.
- Customer error / change-of-mind: Returns and exchanges are not accepted for custom-printed items.
- Traceable method: If a return is requested, please use a traceable method. If we request a return but do not receive the original order, we may charge back the order amount.
6) Refund Process
- Timing: Refunds are issued to the original payment method within 5–10 business days after inspection of returned items (if a return was requested).
- Reprints: Approved reprints begin production within 1 business day of receiving the returned product (when a return is requested).
7) What Does Not Qualify
- File setup errors (spelling, graphics, fonts, sizing, bleeds) in customer-submitted files after approval.
- Low-resolution/RGB artwork or transparency/overprint issues within submitted files.
- Orders approved “as-is” after warnings (“experimental” projects).
- Delays within our stated turnaround schedule.
- Exact Pantone/ink density matching (minor CMYK shifts may occur).
- Writeability: UV-coated products are not writable.
8) Customer Responsibilities
- Proof approval: Customers must review and approve digital proofs before printing.
- Legal use: Customers are responsible for having the legal rights to all artwork, graphics, and fonts.
9) Additional Considerations
- We aren’t responsible for carrier delays once an order is shipped.
- Abandoned orders may not be eligible for reprints or refunds.
Frequently Asked Questions
How long do I have to request a return?
You have 15 days from receiving your order to request a return/reprint/refund (coating/laminate issues: 45 days from completion).
Who pays for return shipping?
For verified production defects, we cover return shipping (prepaid label for shipped orders, or in-person drop-off for pickups). Returns for customer errors or change-of-mind are not accepted for custom items.
Can I drop off returns?
Yes. If we request a return for a defective order and you picked up locally, you may drop off the full order at our Costa Mesa location within the window.
Are payment processing fees refundable?
In customer-error courtesy cases (when we approve a refund although returns aren’t accepted), a 7% payment processing fee is non-refundable.
What defects qualify for a reprint?
Cutting errors greater than 1/16", color variation greater than 5%, spots/blemishes, finishing/laminate defects, and bindery/scoring errors (evaluated case-by-case). See Sections 2–3 for details.
How do I start a reprint request?
Contact support@socalbusinesscards.com or (714) 948-0588 within the eligibility window and include photos (about 25–50% of pieces). We may request the entire original order be returned; prepaid labels provided for shipped defective orders.
Can I exchange instead of a refund?
Yes—depending on the issue, we can offer a complimentary reprint, a refund, or store credit (see Section 4 “Resolutions We May Offer”).
When can I cancel an order?
If a job has not entered production, we may cancel. Once in production, it cannot be canceled. Design/setup work may be non-refundable.
Are shipping fees refundable?
Shipping fees are non-refundable unless the issue is verified as our error and we authorize a return/reprint per our Returns Policy.
What if my order is lost or damaged in shipping?
We’ll assist with a carrier claim. Standard coverage is typically UPS up to $100 and USPS up to $50; higher insurance can be requested before ordering for an additional fee.
Contact & Support
Call/Text: (714) 948-0588
Email: support@socalbusinesscards.com
Address: 1055 El Camino Dr., Suite F102, Costa Mesa, CA 92626 (US)